Commit CRM

Commit™ - Service Management, CRM and Billing for Small and Mid-Sized Repair Businesses

Commit™ is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed specifically for small to mid-sized Service Providers who :-

•  Provide maintenance services	•  Bill customers for labour, expenses, products and parts
•  Handle customer support calls and on-site visits	•  Manage Service Contracts and need full control over their status
•  Provide outsourcing of support services	•  Track Customers' Assets - Equipment, Software, Subscriptions and more
•  Manage projects

Commit™ will help you to:

√  Personalize relationships by centrally managing Accounts, Contacts and Leads together with ALL their related data.
√  Provide a better service and increase customer loyalty by efficiently managing all incidents and closing them faster
√  Win new sales by tracking Sales Opportunities
√  Be efficient by dispatching open tickets to the right technicians
√  Save time and meet deadlines by managing employees' calendars and tasks
√  Manage service contracts and analyze their profitability. Automatically track contracts by their type: start date and end date, block of time, block of tickets, block of money
√  Organize your company price list for products and services
√  Increase revenues by easily entering charges for labour services, expenses, products and parts
√  Eliminate paperwork! Easily manage and find all document types including MS-Word®, MS-Excel, presentations, emails, scanned documents, etc.
√  Know your customers by easily viewing a complete customer history log: Phone call summaries, past appointments, completed tasks, sent documents and emails, charged services and more in one single list
√  Be more competitive by identifying your profitable products and services
√  Improve results by generating reports and analyzing graphs

Customer Information Database

At the heart of Commit™ lies the Customer Database. All the information for each specific customer is recorded and stored in this central database, and can be accessed by the different users of the system through the various modules. The information in the Customer Database can be imported from external sources and applications.

Some examples of information that can be stored for each customer:
» Customer profile, Status, Contact people and their responsibilities
» Links to other companies (e.g., partners, competitors)
» References, Contracts & billing information
» Historical data and past correspondences, Related documents
» Proposals & quotes, Meetings, Tasks, Service tickets, And much, much more

The Customer Database can be easily customized to include information that is unique to your business. Users can simply change field labels, add/delete data fields and even create entire new tabs.

Service Management

The Commit™ Dispatching & Service module manages your service processes and includes a comprehensive ticketing and dispatching system built for Service Providers.

The module's main features include:

Ticket Management
» Record all the information for a call including status, priority, and nature of the issue, and track time-to-resolution
» Support multi-activity tickets for ongoing projects and complex service tickets
» Access contract/billing information to determine required level of service and customer data such as service history in order to gain a better understanding of current problem

Intelligent Dispatching
» Assign open tickets to telephone helpdesk or directly to a field service technician
» Tickets are assigned to technicians based on availability and the type of the problem to solve with a specific customer
» Monitor status of all dispatched technicians and all open service tickets
» Manage daily/weekly/monthly schedules for technicians

Reports
» Analyze the effectiveness of support centre activities, view escalation history and call response times and analyze service technicians' performance

Asset Management

Commit™ includes an Asset management feature that lets you easily track and manage customer equipment, PC inventory and software licenses/subscriptions.

Asset management in Commit is designed to help managers and service providers quickly and efficiently get to the root of problems with the help of the Asset service history feature, and the Asset management overview of customer hardware and software inventory.

Using Asset management in Commit you can:

Track Customer Hardware Assets such as:
» Servers, Desktops, Laptops, Printers, Routers, Etc.

Track Customer Software Assets such as:
» Windows Licenses, Anti-Virus software licenses and subscription information
» Microsoft® Office® licenses, Accounting package licenses (i.e. QuickBooks), Etc.

Manage IT Related Asset Details including
» Asset Names, Code and Serial Numbers, Warranty expiration dates
» Purchase prices, Vendor and Manufacturer information, License Keys and Codes
» The Creation and Management of Customized Fields, And much more

Increase Revenues by reminding customers when hardware warranties or software update subscription licenses will expire. View a complete service history for each Asset. Schedule Preventive Maintenance technician visits. Print Asset reports in a variety of layouts.

In addition to managing Assets using the installed Commit software, the Commit Web Interface allows technicians to access all Asset details from anywhere using a web browser! Technicians on customer sites can easily view Asset details together with all the previous activity and service tickets related to a selected Asset.

Billing

The billing module stores all related billing information for each customer and enables easy and accurate billing procedures

Commit supports the following business processes:

Service Contract Management
» Maintain and access maintenance contract information
» Record time spent by telephone helpdesk and field service technicians
» Record parts installed in customer site
» Manage Block of Time, Block of Tickets and Block of Money Service Contracts

Billable Items
» Define 'labour' items (e.g. server installation, hard drive replacement), 'expense' items (e.g. travel expenses) and 'parts' items (e.g. parts inventory, all PCs, or subassemblies)
» Define different pricing methods for each item (e.g. a ‘equipment installation’ item can be priced according to a fixed price or according to the rate of the actual employee performing the job)

Reports
» Generate detailed financial reports for each customer or entire customer base
» Generate financial reports according to employees, calendar periods, and numerous other criteria
» Import financial and other customer data from leading accounting packages

Invoice and Sync Billing Information with QuickBooks™
» Sync Customer and Vendor information
» Generate Invoices at the Customer, Service Contract or Support Incident (Ticket) levels.